Outage or Trouble Reporting

Please call 1-888-391-6220 and relay any outage or trouble
information you might have. At present, using the phone to
report troubles is the only way we can be absolutely sure that
you will receive an immediate response - especially at night
or on weekends - so do not use email to contact us.

We have a dispatcher on duty 24 hours a day, 365 days a
year.When you have a power outage the first step to take
is to make sure it is a utility outage and not just a blown or
tripped circuit in your house. If you are unfamiliar with your
home power panel check with your neighbors to see if they
have power. If they do, chances are you only have a tripped
breaker.

Once you have determined it is a power outage from the utility
please report it by calling the toll free number above. Please
let the dispatcher know how critical the repair is - our linemen
appreciate not having to work in the middle of the night
unless necessary! Our dispatcher will then take that information
and send a line crew to find the problem causing the outage
and begin work to restore the power.

If you have more than one account with Powder River Energy, you will need to have the account numbers available to distinguish which account is affected by the outage. An even more useful piece of information is the service address which is located on the top portion of your bill above your mailing address. If that can't be found, your Tag Number (see photo) is also helpful. It can usually be found on the approximately 2"x6" silver tag located on the pole or beside the meter. Please keep in mind that this tag is sometimes missing.

If you are calling for a reason other than to report an outage or emergency, please call
1-800-442-3630 during regular business hours.

Through any and all weather conditions, Powder River Energy works hard to keep the power on for every home and business in our service area. But sometimes unexpected conditions will cause our members to temporarily lose power. As a cooperative member, your satisfaction is our business and we strive to deliver consistent, uninterrupted service 365 days a year. When storms or other circumstances cause an outage, we take immediate action to restore service. Although we work as quickly as possible to get the power back on, there are some steps you can take before, during, and after an outage to make it easier to cope.

LIGHT: Always have alternate sources of light on hand. It could be a flashlight with extra batteries, candles, kerosene or oil lamps. Flashlights are safest.  Keep your alternate light source in an established place where it can be found easily in an outage situation and be careful with any type of open flame.

INFORMATION: Have a battery-powered radio available. The radio will bring you weather reports, local news bulletins and other important emergency information. During a widespread outage, Powder River Energy will contact local radio stations about restoration efforts.

FOOD: Stock emergency food and related items along with a manual can opener. Keep your refrigerator and freezer doors closed as much as possible to reduce the chance of food spoilage.

PROTECT YOUR APPLIANCES: Turn off all large appliances that come on automatically and disconnect sensitive equipment such as VCR's, computers and TV's to avoid damage from lightning or a power surge. If all of these appliances come back on at once, they might overload your homes' electric circuits. Leave a single lamp turned on to let you know when your electric service has been restored.

WHEN THE POWER COMES BACK ON: Give the electrical system a chance to stabilize by gradually reconnecting the appliances you previously disconnected. When the power first comes back on, turn on only the most essential appliances and wait a few minutes before reconnecting others. Before switching back on your heating unit, check the outdoor unit to assure that the fan and outdoor heat exchanger are free from ice and snow. Check the food supplies in your refrigerator and freezer for signs of spoilage. Don't take chances with food you are not sure about. If you're in doubt, throw it away.